HOW DOES FAMILY FIRM STATUS MODERATE THE RELATIONSHIP BETWEEN ORGANIZATIONAL READINESS FOR CHANGE AND ORGANIZATIONAL RESILIENCE IN TIMES OF CRISIS?

NUBIA A. CASTILLO DE VALLE. How does family firm status moderate the relationship between organizational readiness for change and organizational resilience in times of crisis? (Under the direction of DR. TORSTEN M. PIEPER)
The literature on organizational resilience shows that there has been little research about organizational resilience drivers. This study aimed to empirically explore if organizational readiness for change, precisely the three dimensions of organizational readiness for change, as determinants of organizational resilience. And how firms’ structure moderates that relationship in the context of change (adoption or usage of technology) in times of COVID-19. SMART-PLS is a statistical technique that has become popular in business and social sciences. The PLS-SEM measurement model was used to assess the reliability and validity of the instrument in this study. The result suggests that psychometrics are reliable and evidence of rational validity. This research is important because it will influence organizational resilience research, and it will inform managers practitioners on how to prepare for disruption and build resilient organizations. The data was sourced via a survey by Qualtrics for a total sample of 160 companies divided into 80 family firms and 80 non-family firms. The target responders were leaders of those organizations. The results suggested that only management support and change efficacy have a direct relationship with organizational resilience. Since this is an empirical cross-sectional study, causality is not inferred and not able to be generalized. Appropriateness was not significant. The moderations variables were not significant. This study suggests that two dimensions of organizational readiness for change (management support and change efficacy) could predict organizational resilience. Keywords: PLS-SEM, Organizational resilience, COVID-19, Firm Structure, Organizational readiness for change.